Gema Kampus IISIP YAPIS Biak

THE EFFECTIVENESS OF THE PEGADAIAN DIGITAL SERVICE (PDS) APPLICATION IN IMPROVING CUSTOMER SERVICE AT PT. PEGADAIAN (PERSERO) BIAK BRANCH

2026-02-27T09:43:36+07:00

This study aims to determine the effectiveness of the Pegadaian Digital Service application in improving customer service at PT. Pegadaian (Persero) Biak Branch. Biak’s geographical characteristics as an archipelagic area with limited access to conventional services make digital applications a relevant solution to support public services. This research employed a descriptive qualitative method with data collected through interviews, observations, and documentation. Data analysis was conducted interactively throughout the data collection and interpretation stages. The findings indicate that the application has accelerated transaction processes, improved service accessibility, and enhanced internal work efficiency. Customers can now carry out various transactions via mobile devices without the need to visit branch offices. However, challenges remain, particularly for elderly users, residents in areas with poor internet access, and staff members with limited technological proficiency. Nevertheless, there has been a noticeable increase in active users and premium accounts at several service units, reflecting growing trust in this digital service. Overall, the Pegadaian Digital Service application has proven effective in supporting a faster, more independent, and responsive public service transformation. Strengthening digital literacy, developing infrastructure, and enhancing internal training are strategic steps needed to ensure the sustainable implementation of this application.

FROM TRADITION TO TRANSFORMATION: A REVIEW OF MODERN CORPORATE BUDGETING APPROACHES

2026-02-27T09:44:20+07:00

This literature review explores the transformation of corporate budgeting approaches from traditional to modern frameworks. Conventional budgeting, once dominant for its control and predictability, is increasingly challenged by rapidly changing business environments. In contrast, modern approaches such as performance-based, flexible, rolling, and risk-based budgeting offer agility and strategic alignment. The study synthesizes findings from global and regional literature to identify key shifts, implementation challenges, and financial implications. It highlights the importance of adaptive budgeting systems in improving cost efficiency, responsiveness, and financial resilience. The review concludes that while traditional budgeting retains certain merits, transformative approaches are essential in dynamic economic contexts. Furthermore, this review serves as a foundation for organizations to critically evaluate their financial planning systems and adopt best practices suited for contemporary challenges.

QUALITY OF PUBLIC SERVICES BY NORTH KOLAKA SOCIAL SERVICE: SOCIAL ASSISTANCE IN LAMBAI

2026-02-27T09:45:09+07:00

Social assistance services at the Social Service Office of North Kolaka Regency are still not operating effectively, with the main issues identified being the low quality of information provided, limited facilities, and the lack of employees' ability to utilize technology. Some employees still face difficulties in operating computers due to insufficient training and understanding of technology. This situation results in slow and inefficient service processes, negatively impacting community satisfaction levels. This study aims to assess the quality of public services, particularly in the context of social assistance to the needy in the Lambai District. The research findings indicate the presence of obstacles, such as a limited number of field officers and slow data collection conducted by Social Service employees for the underprivileged community. Nevertheless, the service process has been reasonably effective, especially for vulnerable groups such as persons with disabilities, the elderly, disaster victims, and extremely poor communities. Assistance is provided based on the Integrated Social Welfare Data (DTKS) and field assessments to ensure target accuracy. Furthermore, the community understands their rights and obligations and actively participates in the service process alongside village officials and social companions, with services delivered in a friendly, fair, and non-discriminatory manner. Therefore, it is advisable for the Social Service Office to intensify outreach and educational initiatives concerning the service procedures, especially the verification and reapplication stages, in order to improve public comprehension and foster greater engagement in social assistance programs.

PUBLIC SERVICE IN THE PERSPECTIVE OF GOVERNMENT ETHICS IN SAMOFA DISTRICT, BIAK NUMFOR REGENCY

2026-02-27T09:44:45+07:00

This study aims to evaluate public services from the perspective of government ethics in Samofa District, Biak Numfor Regency. High-quality public services reflect the state's commitment to its citizens, and are an indicator of the implementation of good governance principles. However, initial findings indicate a number of problems, such as low discipline of civil servants, lack of responsibility in carrying out tasks, and less than optimal quality of interaction between employees and the community. This study uses a qualitative descriptive approach, with data collection methods in the form of observation, in-depth interviews, and documentation. The formal focus of the study includes public service systems and policies, while the material focus includes civil servant behavior, organizational culture, and the application of ethical values in the service process. The research findings indicate that public services in Samofa District still experience significant obstacles, especially in terms of employee discipline and professionalism. Problems such as late attendance, lack of training on ethics, and limited facilities and incentives are the main causes of the decline in service quality. However, there is an initiative from the district leadership to foster a constructive work culture and maintain public trust. This study recommends increasing the capacity of civil servants through training based on government ethics, strengthening internal monitoring mechanisms, and providing proportional and fair incentives. These efforts are expected to encourage improvements in the quality of public services, both in terms of administration and morals, by placing the interests of the community as the main priority.

COMMUNITY PARTICIPATION IN DEVELOPMENT PLANNING IN BULO WATTANG VILLAGE PANCA RIJANG DISTRICT SIDENRENG RAPPANG REGENCY

2026-02-27T09:41:51+07:00

This study aims to analyze the level of community participation in the development planning of Bulo Wattang Village and identify the factors that affect it. The research uses a quantitative method with data collection techniques through observation, questionnaires, and literature studies. The research sample of 94 respondents was determined by the Slovin formula. Data analysis was carried out descriptively and using simple linear regression. The results showed that the level of community participation was in the medium category with low details of information, high consultation, moderate collaboration, and fairly good implementation. The regression test showed that community participation had a significant effect on development planning with values of R = 0.704 and R² = 0.496. This study recommends increasing information transparency, strengthening education, and providing inclusive participation spaces to realize effective and sustainable development planning.

DEVELOPMENT GAP: LAND TRIBE IN SADAP VILLAGE REMPANG CATE VILLAGE GALANG DISTRICT BATAM CITY

2026-02-27T09:43:55+07:00

Development gaps are often associated with poverty, underdevelopment, marginalization and their deprived lives, one of which is experienced by marginalized groups, namely the Land Tribe. The Darat tribe is a nomadic group that was then relocated to Kampung Sadap in 1973 through the policy of the Isolated Community Welfare Development Program (PKMT). The Darat Tribe was relocated to Kampung Sadap, where previously they were spread across Batam City so that currently all the Darat Tribe live in Kampung Sadap which is far from the city center. Therefore, this study aims to describe how marginal forms occur. This study uses qualitative research methods, the informants in this study are 7 people who were selected through purposive sampling techniques, and use data collection techniques in the form of interviews, observations and documentation. Then using Beall and Pirron's social exclusion theory as an analysis knife, and data analysis techniques using data reduction, data presentation and drawing conclusions. The results of this study show that the Land Tribe experiences marginalization in various aspects, the first is the social aspect such as in terms of uneven infrastructure development, namely roads, electricity, water and sanitation, access to education, unsuitable living conditions, uneven access to social assistance, the second is political aspect such as participation in decision-making and the third is economic aspect such as access to employment.

HUMAN RESOURCE COMPETENCY DEVELOPMENT OF STATE CIVIL APPARATUS (ASN) AT THE BIAK SEARCH AND RESCUE OFFICE

2026-02-27T09:43:10+07:00

This study aims to analyze the development of human resource competencies of State Civil Apparatus (ASN) at the Biak Class A Search and Rescue Office. The research focuses on competency development strategies, supporting and inhibiting factors, and their impact on organizational performance. This qualitative research employed in-depth interviews, observations, and document studies involving structural and functional officials, ASN staff, and relevant stakeholders. The findings reveal that competency development was carried out through technical training, formal education, and on-the-job training. However, challenges persist, such as budget limitations, training facility constraints, individual awareness, and suboptimal competency mapping. Law No. 20 of 2023 on State Civil Apparatus mandates every government institution to prepare an annual competency development plan. Recommendations include increasing budget allocation for training, systematic competency mapping, and implementing reward systems to enhance ASN motivation. Effective competency development is expected to strengthen the Biak Search and Rescue Office’s capability in conducting rescue missions optimally, effectively, and efficiently..

ANALYSIS OF LEADERSHIP STYLES IN IMPROVING THE PERFORMANCE OF STATE CIVIL APPARATUS AT THE REGIONAL FINANCIAL AND ASSET MANAGEMENT AGENCY OF SUPIORI REGENCY

2026-02-27T09:42:46+07:00

This research analyzes leadership style in improving the performance of Civil Service Apparatus (ASN) at the Regional Financial and Asset Management Body (BPKAD) of Supiori Regency. Using qualitative descriptive methodology with interview and observation techniques, the study involved five informants representing key leadership positions at BPKAD. Research findings reveal that the leadership style applied at BPKAD Supiori demonstrates adequate effectiveness in improving employee performance, with indicators including decision-making capability, employee motivation, communication, control of subordinates, and emotional control. The study identified six influential factors: leader personality, competence and skills, relationships with subordinates, motivation and organizational objectives, external environmental influence, and adaptation capability. However, the research also found deficiencies in communication effectiveness that require improvement to minimize miscommunication-related errors. The findings indicate that effective leadership style significantly influences employee work motivation and performance optimization in fulfilling service duties. This research contributes to understanding how leadership approaches impact organizational performance in government bodies and provides recommendations for strengthening communication and adaptive leadership strategies to achieve optimal service delivery and employee performance

THE EFFECTIVENESS OF THE IMPLEMENTATION OF THE CIVIL STATE APPARATUS INFORMATION SYSTEM AT THE PERSONNEL AND HUMAN RESOURCES DEVELOPMENT AGENCY OF BIAK NUMFOR REGENCY

2026-02-27T09:42:18+07:00

This study aims to analyze the effectiveness of the implementation of the Civil State Apparatus Information System (SIASN) at the Personnel and Human Resources Development Agency (BKPSDM) of Biak Numfor Regency. The research employs a qualitative descriptive approach, collecting data through interviews with BKPSDM officials, direct field observations, and documentation analysis. Results demonstrate that SIASN implementation has positively impacted the efficiency and accuracy of civil service administrative processes, including data management, rank promotions, mutations, and pension services. Based on effectiveness indicatorsâ€”including program understanding, target accuracy, timeliness, goal achievement, and tangible changeâ€”the system is considered effective in supporting integrated ASN data governance at the national level. However, significant challenges persist, including internet connectivity issues in remote areas, server capacity constraints during peak usage periods, and limited user training beyond system administrators. The study identifies infrastructure improvements, expanded training programs, increased user support services, and data integration with national population systems as critical factors for enhancing SIASN effectiveness. These findings provide empirical evidence for policymakers and administrators in Biak Numfor and other regions on strengthening digital transformation in civil service administration.